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The Sims Mobile: End of Service, What It Means For Players

Last Updated: November 20, 2025

The Sims Mobile game icon featuring a diverse group of Sims characters.

Electronic Arts has announced the end of service for The Sims Mobile. After a run that brought a unique Sims experience to mobile devices, the game will no longer be available.

In a statement, the development team expressed gratitude for the community's support and creativity. The announcement details the timeline for the game's end of life.

The Final Sunset: Key Details

As of March 2024, The Sims Mobile is no longer available on app stores and no further updates will be released. Existing players were able to play the game until service ended on May 3, 2024. On that day, the game servers were permanently deactivated, rendering the game inaccessible.

A look back at a seven-year journey

Launched worldwide in 2018 after a soft-launch period, The Sims Mobile offered a story-driven take on the classic Sims formula for iOS and Android devices. It differentiated itself from The Sims FreePlay by focusing on generational play, detailed Sim customization, and interactive social features.

Over its lifespan, the game received numerous updates, introducing careers, hobbies, build items, and narrative events. Players spent time designing dream homes, guiding their Sims through stories, and building a vibrant online community.

The developers thanked players for their contributions, acknowledging the passion that fueled the game.

What This Meant for Your Sims and Purchases

For players, this announcement raised questions about in-game progress and purchases.

Game Progress: All player progress, including created Sims, completed stories, and decorated homes, was fully accessible and playable until the servers shut down on May 3, 2024.

In-Game Currency: Any existing premium currency, such as SimCash, and standard currencies like Simoleons, could be spent in the game on available items until the shutdown. After the shutdown, all currency and items were lost.

No Refunds: As is standard practice for live-service game shutdowns, EA did not announce a program for refunding real-money purchases made during the game's lifetime. All previous transactions were considered final.

The lack of an offline mode meant the application ceased to function entirely once it could no longer connect to the central servers.

The Future of The Sims Franchise

While the end of The Sims Mobile marked the end of an era for its players, the broader Sims franchise continues. The Sims FreePlay continues to be available and receive support.

Furthermore, development continues for the next evolution of the series, currently known as Project Rene. This title aims to innovate on the core Sims formula with customization and multiplayer options.

Frequently Asked Questions About The Sims Mobile Shutdown

When did The Sims Mobile shut down for good? The game's servers shut down on May 3, 2024.

Could I still play the game after it shut down? No. The Sims Mobile required a connection to its servers to function. Once the servers were offline, the game was no longer playable.

Would I get a refund for my in-game purchases? EA did not announce any plans for refunds. All prior in-game purchases were considered final.

What should I do with my SimCash and other currencies? Players were advised to spend any remaining in-game currency before May 3, 2024. After this date, all currency and items became inaccessible.

Is The Sims FreePlay also shutting down? No. This announcement was only for The Sims Mobile. The Sims FreePlay continues to be supported with ongoing updates and content.